Shipping policy
Orders are placed via the Internet 24 hours a day, every day of the year. The consumer chooses and orders the products in the online store, classified under categories.
Ordering in our online shop is easy and safe.
You can purchase in the Actinia store in five steps: choose the product or products and add them to the cart, review the cart, enter your account and delivery information, select the delivery and payment method and confirm the order. Your order will then be shipped as soon as possible.
DELIVERY TIME:
- usually: 2-5 business days upon receipt of payment
- with heavier workload *: 2-15 working days after receipt of payment
* Black Friday, big discounts
PRICE LIST:
Shipping: See price list (VAT included)
Packaging = free
By scrolling through the Cart, you will see a list of products that have been added to the cart. By clicking the View Cart button, you can see the products in the cart and the total amount of the order (excluding the shipping cost); here, you can enter the discount code in the Coupon Code field and click ENTER COUPON. By clicking on Completion of purchase or Checkout, you will move to the last step to complete the order. First, you enter the payer's information (name, surname, company name, if you want an invoice for a company, select the country, enter the street, postal code, city, telephone and email address). Then you choose whether you want your order to be delivered to another address, if you don't want to, the products will be delivered to the address that you entered for the invoice. You can enter your notes in the Order Notes field. Under the Your order tab, you can also choose the delivery method and the payment method. By clicking on the BUY NOW button, you agree to our terms and conditions.
After submitting the order, the buyer receives a notification by e-mail that the order has been accepted. It lists the products and quantities selected by the buyer. About a possible change to the order or cancellation, the buyer must inform the provider about this via the e-mail address info@actinia.si, where he must also indicate the purchase number, which is mentioned in the e-mail about the purchase.
After placing the order, you will receive a notification by e-mail, "Your order from...", with which we confirm the receipt of the order in the queue. You usually receive an email notification within 5 minutes, but this time may be extended due to different settings of email clients.